Help & FAQs 

Here to Help You! 

Welcome to our little help corner! We want your shopping experience at Sams Kawaii Studio to be as sweet and simple as possible.

Whether you have a question about your order, delivery or our adorable accessories, we've got you covered!

♡ Frequently Asked Questions

How long will my order take to arrive?

We know you're excited to receive your little treasures! Orders are carefully prepared and packaged with love.

Please visit our Shipping Policy for information on processing times, delivery options and estimated arrival dates.

How much is delivery?

Delivery costs are calculated at checkout based on your chosen shipping option and delivery address.

Can I return or exchange an item?

We want you to absolutely love your purchase! If something isn't quite right, please get in touch.

Visit our Returns & Refunds Policy for details on eligibility and how to request a return. Your statutory consumer rights are unaffected.

What if my order arrives damaged?

Oh no! We're so sorry if your little treasure arrives damaged.

Please contact us with your order number and a photo of the item so we can help put things right.

How do I care for my jewellery?

To keep your jewellery looking as pretty as possible, we recommend:

  • Keeping it away from water, perfumes and harsh chemicals.

  • Removing jewellery before showering, swimming or sleeping.

  • Storing your pieces somewhere clean and dry.

  • Handling delicate charms and beads with extra love.

A little care goes a long way! ♡

Are your accessories suitable for gifting?

Absolutely! Our cute and dreamy accessories make lovely little gifts for birthdays, special occasions or simply treating someone you love.

When will your phone charms be available?

Something adorable is coming soon! 

Our dreamy phone charms are on their way. Keep an eye on our website or join our newsletter to hear about new arrivals.

How can I contact you?

Have a question we haven't answered?

We're always happy to help! Please reach out through our Contact Us page or email us at admin@samskawaiistudio.com

We'll do our best to get back to you as soon as possible.

Still Need a Little Help? 

We're here to make your experience with Sams Kawaii Studio as lovely as possible.

Thank you for supporting our little studio. Every order means so much to us!